Ticket Information & FAQ

Ticket Information

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National Fare Cap scheme

Until the 31st December 2024 all single fares will be capped at £2 single/£4 return on most services. Home to school services are not included in this scheme.

This is being funded as part of the government help for households scheme.

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Single Tickets

Single tickets are available on all services and entitle passengers to travel in a single direction between two points.

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Return Tickets

Return tickets are offered at all times of day and there is no premium for travel before 9:00am. Return tickets must be used on the day of purchase and are not generally valid on other operators' buses - please refer to timetable for further information.

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11 Journey Tickets

Faresaver Eleven tickets offer reduced travel for eleven single journeys on the section of route for which they are valid. They have no expiry date and can be used at any time of day. Adult and Child/Student tickets are available and price depends on points travelling from/to. These tickets are bought on bus and are not available on mobile ticketing.

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Child/Student fares

0 - 4 years old travel free of charge.

5 - 18 (Inclusive) year olds travel at child fares. In school holidays up to two children up to the age of 18 can travel free when accompanied by a fare paying adult. Proof of age or student ID may be required to purchase child tickets.

Students aged 19 and over can travel at child fares when carrying valid student ID e.g. Student ID card issued by place of education or NUS card. Student ID must display a valid expiry date to enable travel at child fares.

Up to 2 children travel free when accompanied by an adult during school holiday periods - validity periods are published on our news page and social media prior to each holiday period.

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Day tickets

£7.50 for an adult day, £5.00 for a child/student ticket - allows unlimited travel on most Faresaver services for one day - excludes services x10, x83, 555 and 635

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Week/Month tickets - also available on mobile - myTrip app

Adult WeekSaver -
£25 on bus
£24 on mobile ticketing.
Allows you unlimited travel on any* Faresaver service for one week (7 days from date of purchase). The ticket is not valid with other operators.

Adult Month
£92 on bus - valid for 30 days from the date of purchase.
£85 on mobile ticketing - valid for one calendar month.
Allows unlimited travel on any* Faresaver service. The ticket is not valid with other operators.

Child Week
£17.50 on bus
£17 on mobile ticketing
Allows unlimited travel on any* Faresaver service for children/students for one week (7 days from date of purchase) The ticket is not valid with other operators.

Child/Student Month
£67 on bus - valid for 30 days from the date of purchase.
£60 on mobile ticketing - valid for one calendar month.
Allows unlimited travel on any* Faresaver service for one calendar month. The ticket is not valid with other operators.

* Not valid on services 555, 635, X10 & X83 service - check timetables for all fare information/options.

***Mobile tickets can be purchased in advanced on the myTrip app and activated on 1st Day of travel. your 7 days or calendar months starts from activation date***

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Concessionary passes

We accept all valid concessionary passes in BaNES, Somerset, South Gloucestershire and Wiltshire subject to conditions.

Valid if boarding in BaNES & S.Gloucestershire after 0900 weekdays and all day weekends/public holidays.

Valid if boarding in Somerset after 0930. Companion passes are not valid for travel if boarding in Somerset on service X34. They can be used if boarding in Wiltshire or BaNES and travelling into Somerset.

In Wiltshire concessionary passes are accepted after 0930 on all services except services 91 and 33 service where they can be used from 0830. They are valid all day at weekends/public holidays.

Before valid times pass holders are able to travel at child fares. Please show your pass on boarding and ask your driver for a child fare.

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Mobile ticketing

You can buy Day, Week and Monthly tickets on your mobile phone - for more information and to see which tickets are available download the myTrip App and select Faresaver from the list of operators.
You should purchase your ticket in advance of travel and activate it when required - an internet connection will be required to do this and so we recommend you do this before leaving home/work etc. Once the ticket has been activated an internet connection is not required to access the ticket. On boarding the bus present the QR code shown on the ticket to the scanner on the ticket machine. Please be aware that that a screenshot of the ticket will not be accepted for travel as the QR code will refresh every 30 seconds.

***Mobile tickets can be purchased in advanced and activated on 1st Day of travel. your 7 days or calendar months starts from activation date***

If you require any further information regarding mobile tickets contact us on 01249 444444

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AvonRider

We accept and issue Avonrider tickets on all services operating within Bath. This ticket can be used on with other operators across the the WECA (former BaNES/S.Gloucs/Bristol/North Somerset) area. They are also valid for travel on the whole X31 service and 271/2/3 service so long as your journey starts/finishes within Bath. They are also valid between Bath and Westbury on the Firstbus D1 service.

Adult Day - £7.00

Child/Student Day - £5.30

Adult Week - £30.00

Child/Student week - £22.50

Group Ticket - £14.00

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BathRider/BristolRider

We accept and issue Bathrider tickets on all services operating within Bath. They can be used on any participating company within the scheme area for unlimited daily/weekly travel.

Adult Day - £6.00

Child/student Day - £4.80

Adult Week - £23.50

Child/student Week - £18.80

Group Ticket - Bath - £11.20 Bristol - £12

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Student Annual Pass

We currently offer an annual pass for children/students which allows unlimited travel on most of our services for £695.00 per year. These can be purchased through the myTrip app, a link to which can be found on the home page.
Excluded services are the 555, 635, 636, X10, X37 and X83 services - see timetables for further information.

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Wiltshire Day Rover

We accept and issue Wiltshire Day Rover tickets which allow unlimited travel on all participating buses in the county of Wiltshire. Your journey must start, finish or be wholly within Wiltshire.

Adult WDR - £10.50

Child/Concessionary - £7.20

Family - £29.00 (2 adults and 2 children or 1 adult and 3 children)

http://www.wiltshire.gov.uk/day-rover-leaflet.pdf

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Group Tickets

Family Day - Valid for up to 5 passengers to travel together for £14. Of the passengers travelling a maximum of 2 can be adults.

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Train/Bus tickets

FREEDOM TRAVEL PASS

Allows unlimited travel on most bus and train services in Bristol, Bath & North East Somerset, North Somerset and South Gloucestershire with one ticket. This ticket is available in three zones and can be bought from your bus driver. Further information regarding this ticket can be found on the FirstBus website.

PLUSBUS

We accept PlusBus tickets for travel on all our services within Chippenham. FirstBus accept PlusBus tickets for their services in Bath - please visit their website for full details.

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Conditions of Carriage

FAQ

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Are the buses fully accessible?

All of our buses are low-floor, easy access buses which are suitable for wheelchairs to travel on. They also have ramps at the entrance so that wheelchairs can access the bus easily. In the event that the bus stop does not have a raised kerb the driver can assist you in accessing the bus by lowering the ramp.

Each bus has space for one wheelchair. It is the Customer's responsibility to ensure that their wheelchair is safely positioned within the designated area and that they adhere to any notices applicable to that area and ensure that it does not obstruct or block any exit or gangway.

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Do you allow mobility scooters on the bus?

We accept Class 2 mobility scooters (as designated by the Department for Transport) provided the mobility scooter does not exceed 1000mm long and 600mm wide with a maximum turning circle of 1200mm. Each bus has space for one mobility scooter. It is the Customer's responsibility to ensure that their mobility scooter is safely positioned within the designated area and that they adhere to any notices applicable to that area and ensure that it does not obstruct or block any exit or gangway.

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Can I bring a dog onto the bus?

Yes, well-behaved dogs are welcome on the bus, as long as they are on a lead and kept under control. Your dog will not be allowed on the bus if the driver believes it is dangerous, or if it is a 'banned' breed of dog. Only one dog is allowed per deck at any one time. You should also keep your dog off the bus seats.

If you bring your dog onto the bus you are responsible for its behaviour, and are liable for any damage, loss or injury it causes.
Any other small animals must be caged, boxed or kept on a lead.

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Can I bring a pushchair/buggy on to the bus?

Yes, you can take a pushchair or buggy onto the bus, as long as it can be folded. All of our buses are low-floor, easy access vehicles, which makes it easy for you to get onto the bus. You can put the buggy unfolded into the wheelchair space if it is not already occupied. If a wheelchair user wishes to board the bus, the driver will ask you to fold your pushchair and put it into the luggage rack. Please make sure your pushchair or buggy does not block the aisle.

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Can I take my bike on the bus?

Folding bicycles, which are safely and securely stowed in the designated luggage area in a suitable bag or box, are generally permitted onto our buses if the driver believes that there is sufficient luggage space available. Fixed-frame bicycles are not carried on our buses.

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Can I bring my E-Scooter onto the bus?

E-Scooters are not permitted on our buses.

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How do I collect lost property?

Any items that are handed in, or that are found by our staff are held by the driver until the end of the day when it is then handed in to the depot.

If you realise soon after leaving the bus that you've left something behind we may be able to contact our driver through our ticket machine messaging system to check if the item is still on board. If found it may be possible to collect the item off the bus later in the day. If it is not collected from the bus it can be collected from the following address:

Faresaver Buses, The Coach Yard, Bumpers Farm Ind Est, Chippenham, SN14 6NQ

You will be asked for some form of ID when collecting any lost property from the bus or depot.

Anything perishable, such as food, is disposed of straight away. We keep lost property for four weeks. After this time it's disposed of, or items with any value are given to charity.

If you find someone else's lost property on the bus, please hand it in to the driver.

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Do you accept contactless payments?

Yes, you can pay using contactless up to the value of £100 on all of our services. We accept all major debit/credit cards, ApplePay and Googlepay. We do not accept AMEX. We also offer mobile ticketing where certain tickets can be bought and used on your mobile phone. Please see the 'Do you offer mobile ticketing' page for more information.

With contactless transactions a 10p fare will be taken from your account at the time of boarding. The balance payment will then be deducted overnight.

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Why was my card declined but my bank statement shows the money has been taken?

In most cases there is a straightforward explanation for this. The way mobile contactless payments are made, is as follows: -
1) You present your card.
2) The system checks the validity of the card but does not take the payment at this point.
3) If the card is valid, a ticket is issued.
4) Payment is processed overnight.
5) If the payment fails, the system puts a bar on the card.
6) The system is not able to automatically represent the card for payment, it can only do this if you re-tap your card on our ticket machine.
7) The debt and the bar remain in place until the next time you present your card.

So, when you represent your card at a future point, the system remembers the debt (and bar) and declines payment. However, because you have represented your card, it is now able to try and collect the outstanding debt. If it is successful, the money will be debited from your account (and this will be what you are seeing). The debt and bar will clear overnight for future use. If it is not successful, the debt and bar will remain in place.

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How do you make passengers aware of delays?

If there are upcoming road works or road closures which we feel may impact on timings we will notify passengers on the 'Service disruption' section of our website. For day to day events we will publish details of any significant delays to our Facebook - Faresaver Buses, and Twitter @FaresaverBuses feeds so please follow us to keep up to date.

Buses can be tracked using the myTrip app.

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Am I able to check when my bus is due to arrive?

Some of our services which go into Bath are linked to Real Time Information systems (RTI). This means that certain bus stops will have displays which show you how far away the bus is.

Buses can also be tracked live through the MyTrip App. If you download the App and select Faresaver from the operator list you will be able to view where buses are in real time and purchase certain tickets too. More information can be found on the mobile ticketing section below.

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Do you offer Mobile ticketing?

We have teamed up with Passenger for our ongoing mobile ticketing requirements where passengers will be able to purchase tickets through the MyTrip App. If you go to the App Store/Google Play, links to which can be found on our homepage, you will be able to download the free MyTrip app. From there select Faresaver and you will be able to access our page.

There is the option to 'gift' tickets. You no longer have to purchase the ticket on the phone being used, you can set up the payment facility on one phone and then 'gift' the ticket to another user, useful if you have children who use mobile ticketing. Tickets can also be sent remotely so long as both devices have mobile data.

When using the ticket it must be displayed, with the QR code showing and placed facing upwards on the smartcard scanner so the QR reader can read the ticket information. As always screenshots will not be accepted for travel as the QR codes refresh frequently. Mobile data is not required when boarding the bus so long as the ticket has been activated whilst mobile data available, for example before leaving home or with access to mobile data e.g 4G.

Also included in the App is a live tracking map so you are able to see where your bus is in real time.

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Do I have to signal to the bus for it to stop?

Yes, as the bus is coming you should put your hand out to signal clearly to the bus driver that you want that bus to stop. At some bus stops there are several different bus services that go past, so if you do not signal the driver may assume you are waiting for another bus.

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Am I eligible to pay child fares?

We offer child fares to any passengers under the age of 18 and also to anyone in further education regardless of their age. If you're nearing the age of 18, or look like you could be, you'll need to carry some sort of photo ID or student ID to prove you don't have to pay the full adult fare. If you are in further education then you will need to carry some form of student identification such as a University ID card or NUS card.

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Can I eat, drink or smoke on the bus?

No, to keep our buses as clean as possible we do not allow eating or drinking onboard, therefore bringing things like coffee etc onto the bus is not permitted. It is illegal to smoke on public transport and for the comfort of other passengers we also request that e-cigarettes are not used whilst travelling on the bus.

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Can I claim for damage to property whilst on bus?

You remain responsible at all times for the safe carriage, stability and handling of any items you bring on board. Fragile items such as electronic goods, portable televisions, computers, radios etc will only be carried if they are of reasonable size and securely packed. Luggage is carried at your risk and we accept no liability for any loss or damage to you or any third party, however caused.

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Do I need to carry the exact fare?

  • No, we don't need you to have the exact money for your fare. However, if you know what the fare is it would be helpful if you have the correct change, as this reduces the time the bus has to wait at your stop, and means the bus can keep to time better. Please try and avoid using £10/£20 notes for small value fares as although our drivers do carry a float, it does makes their life easier.

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Can the driver refuse me travel?

The driver can refuse travel for a number of reasons. This may include, but is not limited to any of the following reasons:

Behave in a manner which may reasonably be expected to cause any person to be alarmed, upset, offended or annoyed, or which may reasonably be expected to cause a nuisance or inconvenience to any Customer, driver or company official (including, without limitation, the use of obscene or offensive language or behaving in a manner that is abusive or threatening).

Speak to the driver whilst the bus is in motion, stand forward of the cab area, obstruct the driver's vision or otherwise cause the driver to be distracted while driving, except in an emergency or for reasons of safety

Obstruct any emergency or other exits,

Stand on the upper deck or any step leading to the upper deck of any doubledeck vehicle while it is in motion (except for the purposes of getting on or off the vehicle);

Use any door for a purpose other than as indicated by a notice, unless directed to by the driver or a Company official;

Throw or trail any article from the vehicle;

Smoke at any time in any part of the vehicle or carry any lit pipe, cigar, cigarette (including 'electronic cigarettes'), match or lighter on the vehicle;

Play or operate any musical equipment or instruments (including radios, mobile phones, MP3 devices etc) on vehicles at a volume that is likely to cause annoyance to other Customers

Wear soiled clothing which might stain or damage the vehicle fittings or other Customers' clothing;

Deliberately interfere with any equipment fitted to the vehicle;

Carry any bulky or cumbersome article, or any article or substance which is likely to cause annoyance or risk of injury to any person on the vehicle, or risk of damage to the vehicle or to the property or clothing of any person on the vehicle.